Shipping policy

Shipping Policy

Thank you for shopping at PawCurl. Below are the terms that make up our shipping policy.

1. Where we ship

PawCurl currently ships to addresses within the United States only, including Alaska, Hawaii and US territories. We do not ship internationally at this time. If you place an order with a delivery address outside the United States, we will contact you and refund the order in full.

2. Shipping cost

Standard shipping is free on every order. There is no minimum order value. The price you see at checkout is the price you pay — we do not add shipping charges at any stage.

3. Order processing time

Orders are processed within 1–2 business days, excluding weekends and US public holidays. Orders placed after 2pm ET, or on a weekend or holiday, begin processing on the next business day.

4. Delivery time

Standard shipping takes 5–9 business days from dispatch. Total time from order to doorstep is therefore usually 6–11 business days. These are estimates, not guarantees: carrier delays, severe weather and peak periods such as Black Friday and December can extend them.

5. Tracking

Once your order leaves our warehouse you will receive an email containing your tracking number. Tracking information typically becomes active within 24 hours of that email. If your tracking has not updated after 5 business days, contact us at NorthlineCommerceLimited@outlook.com  and we will chase it for you.

6. Wrong or incomplete addresses

Please check your shipping address carefully at checkout. We can correct an address only before the order is dispatched. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange a re-ship; a repeat delivery attempt to a corrected address is free of charge.

7. Damaged or lost shipments

If your order arrives damaged, email NorthlineCommerceLimited@outlook.com within 14 days of delivery with photographs of the item and its packaging. Please keep all packaging until the case is resolved. If a tracked parcel is confirmed lost in transit, we will send a replacement or issue a full refund, at your choice.

8. Duties and taxes

As we ship domestically within the United States, no customs duties or import taxes apply to your order. Applicable sales tax, where required, is shown at checkout.

9. Contact

Questions about a shipment? Email NorthlineCommerceLimited@outlook.com and we will reply within 24 hours on business days.

Company Name: Northline Commerce Limited 
Registration: 81249013
Address: FLAT 2304, 23/F, HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG