Frequently Asked Questions

All major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay. Checkout is fully encrypted and we never see or store your card details.

Yes, as long as it hasn't shipped yet. Email support@pawcurl.com with your order number as soon as possible and we'll stop it if we still can. Once a parcel is on its way, use the return process instead.

Check your spam folder first — that's where it usually is. If it's genuinely missing, email support@pawcurl.com with the name and address you used and we'll find the order and resend it.

Where sales tax applies, it is calculated and shown at checkout before you pay. There are no surprise charges after that.

We currently ship within the United States only, including Alaska, Hawaii and US territories. We're not shipping internationally yet.

Standard tracked shipping is free on every order, with no minimum. The price you see at checkout is the price you pay.

Orders are processed within 1–2 business days, then standard shipping takes 5–9 business days. So expect roughly 6–11 business days from order to doorstep. Carrier delays and peak periods like December can stretch that.

You'll get an email with a tracking number as soon as your order leaves the warehouse. Tracking usually goes live within 24 hours. If it hasn't moved after 5 business days, email us and we'll chase the carrier.

Email support@pawcurl.com immediately. We can correct an address up until the moment the order is dispatched. If a parcel comes back to us as undeliverable, we'll re-ship to the corrected address free of charge.

You have 30 days from delivery to request a return, for any reason. The item should be in the condition you received it, with all parts included.

Email support@pawcurl.com with your order number. We reply within 24–48 hours on business days with either a fix or a return authorisation — and that email contains the return address to use. Please don't ship anything back before you have it, as unauthorised returns can't be processed.

You do, unless the item arrived damaged, faulty or wasn't what you ordered — in those cases we cover it entirely, and often just send a replacement without asking for the original back.

Once your return arrives and has been checked, we process the refund within 5–7 business days to your original payment method. Your bank may take another 3–10 business days to show it.

Email us within 14 days of delivery with photos of the item and the packaging, and keep the packaging until it's resolved. We'll send a free replacement or refund you in full — your choice — and you won't pay any return shipping.

For hygiene reasons we can't take back opened supplements or treats unless they arrived damaged or faulty. Gift cards are non-refundable.

Yes. The cardboard products are plain double corrugated cardboard with no added chemicals or coatings, and edges are rolled so there's nothing sharp. Electronic toys have auto shut-off so play stays a treat rather than constant noise.

One per cat. Cats are famously bad at sharing, and two cats circling one scratcher tends to end in a disagreement rather than play.

Honestly, no toy works for every cat. That's exactly why the 30-day guarantee exists — try it, and if your cat walks past it for a month, get your money back.

Vacuum the loose shavings and wipe the outside with a barely damp cloth. Don't soak them — corrugated cardboard and water are not friends.

Yes, the powered toys charge over USB. No drawer full of batteries required.

Email support@pawcurl.com or use the form on the Ask PawCurl page. We're real cat people and we reply within 24 hours on business days.